The Empress Hotel - Douglas

Central Promenade, Douglas, Isle of Man, IM2 4RA  show map
 3 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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The Empress Hotel - Douglas

Free Wi-Fi

Free Wi-Fi in rooms

Parking
Luggage storage
24-hour

24-hour reception

Food/ Drinks

Bar/ Lounge area

Coffee/Tea in lobby

Cafe

Fitness/ Gym

Fitness center

Spa and relaxation

Jacuzzi

Massage

Spa lounge

Laundry

Overview

The Empress Hotel is rated 3 stars and is placed about 4.9 km from Port Soderick Glen. The hotel was opened in 1890 in a 4-story Victorian building and renovated in 2010.

The Empress Hotel is a traditional accommodation just a 10-minute walk from the city center. A convenient setting near a ferry port offers good public transport connections.

The Empress Hotel offers a fantastic view to its guests.

Ronaldsway airport can be reached by car within 20 minutes.

Rooms

Contemporary rooms at The Empress Hotel are equipped with Wi-Fi, cable TV with on-demand movies, television with satellite channels, a safe and a balcony. Guests will enjoy a view of Douglas Bay from their rooms. They offer bathrooms fitted with a shower, a hairdryer and free toiletries.

Eat & Drink

Dining options include French cuisine at Burgers & Grill restaurant. The hotel’s Contemporary Piano bar serves snacks and burgers along with complimentary drinks. Guests can dine at Taj Mahal and Millennium Saagar, about 200 meters away from the property.

Services

Such business facilities as audiovisual equipment, secretarial services and a meeting room are available on site.

Relax

The hotel provides beauty therapy, steam baths and soothing massage for guests to relax and rejuvenate.

Internet

Wireless internet is available in the hotel rooms for free.

Guest Parking

No parking available.

Year renovated:   2010.  Number of floors:   4.  Number of rooms:   102.

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Facilities

General

  • Non-smoking property
  • No parking
  • Safe deposit box
  • 24-hour reception
  • No pets allowed
  • No wheelchair access
  • Air conditioning in public areas
  • Luggage storage
  • Elevator
  • Currency exchange
  • Barber shop
  • Mobile phone network

Sports & Fitness

  • Fitness center
  • Hiking

Services

  • Room service
  • Laundry
  • Dry cleaning
  • Wedding services
  • Medical facilities service
  • Wake up service
  • Shops/Commercial services
  • Shoe shine service
  • Newspaper service

Dining facilities

  • In-room breakfast
  • Restaurant with air conditioning
  • Cafe
  • Bar/ Lounge area
  • Coffee/Tea in lobby

Meeting facilities

  • Business center
  • Meeting/ Banquet facilities
  • Secretarial service
  • Projector
  • Printers
  • Fax/Photocopying

Children's facilities

  • Paid cribs/ Baby cots (on request)
  • Paid babysitting/ Child services

Leisure facilities

  • Casino
  • Garden area
  • Leisure/ TV room
  • Spa lounge
  • Sauna
  • Jacuzzi
  • Massage

Room view

  • Sea view

Room facilities

  • Free Wi-Fi in rooms
  • Heating
  • Sitting area
  • Dressing area
  • Tea and coffee facilities
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Private bathroom
  • Bath/ Shower
  • Hair dryer
  • Room toiletries

Self-catering

  • Electric kettle

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Telephone
  • Radio
  • AM/FM alarm clock

Room decor

  • Carpeted floor

Policies

CHECK-IN / CHECK-OUT

Check-in from 3 pm FREE
Check-out until 11 am FREE

Children and extra beds

All children
0 - 2 years
Crib GBP 7.50
Maximum capacity of extra beds in a room is 1. 
Maximum capacity of cribs and extra beds depends on the room you book. Please check room details before you make a reservation.

Pets

Pets are not allowed.

How to reach hotel

hotel The Empress Hotel - Douglas Douglas location
Show big map »

Hotel Address:

Central Promenade, Douglas, Isle of Man, IM2 4RA

Get directions
City Center
  • Douglas
    300 m
Airports
  • Ronaldsway (IOM)
    12.5 km
Restaurants
  • The Gallery Restaurant (cuisine: English)
    90 m
  • The Italian Job (cuisine: Italian)
    140 m
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  11 am
  • Year renovated:
    2010
  • Number of floors:
    4
  • Number of rooms:
    102

Rooms and availability

The Empress Hotel photos Room
Classic Twin Room
Sea view
  • Room size:

    20 m²

  • Max occupancy:

    2 persons

  • Bed type:

    2 Single beds, 1 Double bed, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Private bathroom
    • Bathtub
    • Air conditioning
    • + More
  • General:Work desk
  • Seating area
  • Ironing facilities
  • Dressing area
  • Wardrobe/closet
  • Carpeted floor
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Towels
  • Guest toiletries
  • Toilet
  • Bedding:Sofa bed
  • Dining:Coffee/tea maker
  • Chocolate or cookies
  • Media:Flat-screen TV
  • Wake up service
  • Radio
Room Description:

This twin room has a electric kettle, seating area and sofa.

The Empress Hotel photos Exterior Hotel information
Penthouse Suite
Sea view
  • Room size:

    36 m²

  • Max occupancy:

    2 persons

  • Check Prices
  • Room Facilities:
    • Shower
    • Bathtub
    • Balcony
    • Air conditioning
    • + More
  • General:Work desk
  • Seating area
  • Ironing facilities
  • Dressing area
  • Wardrobe/closet
  • Carpeted floor
  • Outdoor furniture
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Towels
  • Guest toiletries
  • Toilet
  • Bedding:Sofa
  • Dining:Electric kettle
  • Refrigerator
  • Chocolate or cookies
  • Media:Flat-screen TV
  • Wake up service
  • Radio
Room Description:

This suite features a balcony, view and seating area.

The Empress Hotel photos Room
Family Room
  • Room size:

    22 m²

  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed and 1 Single bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Bathtub
    • Air conditioning
    • + More
  • General:Work desk
  • Ironing facilities
  • Dressing area
  • Wardrobe/closet
  • Carpeted floor
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Towels
  • Guest toiletries
  • Toilet
  • Dining:Coffee/tea maker
  • Chocolate or cookies
  • Media:Flat-screen TV
  • Wake up service
  • Radio
Room Description:

This family room has a electric kettle.

The Empress Hotel photos Room
Deluxe Double Room
Sea view
  • Room size:

    20 m²

  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed, 1 Double bed and 1 Single bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Bathtub
    • Air conditioning
    • + More
  • General:Work desk
  • Seating area
  • Ironing facilities
  • Dressing area
  • Wardrobe/closet
  • Carpeted floor
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Towels
  • Guest toiletries
  • Toilet
  • Dining:Electric kettle
  • Chocolate or cookies
  • Media:Flat-screen TV
  • Wake up service
  • Radio
Room Description:

Contemporary double room, with superb views across Douglas Bay.

The Empress Hotel photos Exterior Hotel information
Deluxe Suite
Sea view
  • Room size:

    30 m²

  • Max occupancy:

    2 persons

  • Bed type:

    1 Single bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Bathtub
    • Air conditioning
    • + More
  • General:Work desk
  • Seating area
  • Ironing facilities
  • Dressing area
  • Wardrobe/closet
  • Carpeted floor
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Towels
  • Guest toiletries
  • Toilet
  • Bedding:Sofa bed
  • Dining:Electric kettle
  • Chocolate or cookies
  • Media:Flat-screen TV
  • Wake up service
  • Radio
Room Description:

This suite has a flat-screen TV, seating area and sofa.

Executive Double Room
Sea view
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
Room Description:

Deluxe|Executive Room - Sea View

Executive Suite
Sea view
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
Room Description:

Suite|Executive Suite - Sea View

The Empress Hotel Location

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What's nearby

Popular areas

  • City Center200 m

Local attractions

  • Onchan Pleasure Park2.5 km
    Onchan
  • Snaefell9.6 km
    Laxey
  • Nautical Museum14.5 km
    Bridge Street
  • Port Soderick Glen4.9 km
    Old Castletown Road
  • Laxey Wheel10.3 km
    Wheelview Wheel Hill Mines Road

Near the hotel

  • Manx Museum290 m
    Douglas
  • Palace Cinema790 m
    Central Promenade, Douglas
  • Gaiety Theatre560 m
    Harris Prominade, Douglas

Restaurants nearby

  • The Gallery Restaurant90 m

    Address: Harris Promenade
    Phone: + 44 (0) 1624 645500

    71% likes this, based on 53 reviews
    Cuisine: English
    Price Range: NZD 60 - NZD 150

  • Millennium Saagar170 m

    Address: 1 Sherwood TErrace, Broadway
    Phone: +44 (0)1624-679 871

    63% likes this, based on 36 reviews

  • Sir Norman's180 m

    Address: The Sefton Hotel
    Phone: +44 (0) 1624 645500

    57% likes this, based on 64 reviews
    Cuisine: English, Vegetarian, Healthy

  • The Italian Job140 m

    Address: The Villa Marina Arcade
    Phone: 01624 676905

    73% likes this, based on 100 reviews
    Cuisine: Italian

  • Imperial Dragon170 m

    Address: Caledonia Hotel, Loch Promenade

    72% likes this, based on 33 reviews
    Cuisine: Chinese

Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  11 am
  • Year renovated:
    2010
  • Number of floors:
    4
  • Number of rooms:
    102
Hotels nearby
Cities nearby
  • Kirkcudbright hotels - 81 km
  • Bangor (Gwynedd) hotels - 95 km
  • Newton Stewart hotels - 90 km
  • Stranraer hotels - 90 km
  • Portpatrick hotels - 87 km
  • Workington hotels - 81 km
  • Cleator hotels - 79 km
  • Cockermouth hotels - 92 km
  • Newby Bridge hotels - 99 km
  • Port Erin hotels - 19 km

The Empress Hotel Reviews

Guest reviews are submitted by our customers after their stay at The Empress Hotel

Average guest rating

7.8out of 10
Fabulous
Based on 431 reviews

Guest reviews

  • Single
    8.8

    It was clean and comfortable.

    The lights in the corridors were on all night, which makes it harder to sleep as the light leaks into the room.

  • Older travelers
    6.6

    Location and friendly staff

    Downstairs fine bedrooms need updating. Windows need attention as does the shower system. Not the largest of rooms!

  • Single
    7.8

    The friendly staff make this the exceptional place to stay in Douglas

  • Single
    9.6

    The hotel staff were very friendly and helpful. The hotel is in a very good location for the beach and douglas town centre.

    The only complaint i have is the staff are to quick when taking your breakfast plates

  • Older travelers
    8.2

    the staff at the hotel were very polite and helpfull always eager to please would stay here again.

    the coffee was catering brand it was rubbish

  • Older travelers
    8.8

    It was very comfortable with good views of Douglas Bay

    The lift "call to go up" button on the ground floor did not work

  • Group of friends
    8.2

    The location was excellent and the standard of the hotel was exceptional

    Our room and bed was slightly too small. Dont stay in the cheaper smaller hotel rooms if you plan on moving around alot in them.

  • Group of friends
    9.6

    central to where we were meeting friends

    the bar closed at quart to midnight when in brochre it says 1 a.m. there were people in too some of our group arrived a few minutes before us and got served

  • Single
    8.0

    I stay regularly in the iom , and unfortunately the general concept of customer service on the Island is appalling. However the Empress is the one exception the staff treat everyone with great care and it is always a great pleasure to return to the Crown Jewel of Douglas

  • Older travelers
    9.2

    Very comfortable and relaxed. service excellent and staff extremely obliging & polite..

    White paint on toilet seat was chipped in places giving it an unclean appearance even though it wasn'T. Grooves on window frames were dirty (only visible when window opened)

  • Older travelers
    7.0

    Nice location and sea views; lovely pool and jacuzzi.

    Breakfast would have been better if cooked food made to order. Why no local kippers?

  • Older travelers
    8.2

    For our second stay at the empress (in 20 years) we wwere pleased to see that it had maintained its customer service standards

  • Single
    9.2

    An imressive entrance/bar/dining area after you have transited the covered stairs from the Promenade. All the staff were very friendly especially the receptionist. The buffet breakfast was of very good quality

  • Older travelers
    7.4

    Very convenient for all of our needs, such as being near public transport,etc. The view from our room was excellent.

    The decor in our room was not good. Paper was peeling from the walls and the (cheap) furniture was chipped.

  • Couple
    7.8

    Breakfast was to a high standard and the staff were friendly and efficient.

    The gym/pool area is an attractive feature of the hotel but having seen them they do need updating. After getting ready to swim, we decided against it as it didn't look very clean and I received a minor electric shock from the running machine. As this area is unmanned, we were unable to ask for assistance

How to reach hotel

hotel The Empress Hotel - Douglas Douglas location
Show big map »

Hotel Address:

Central Promenade, Douglas, Isle of Man, IM2 4RA

Get directions
City Center
  • Douglas
    300 m
Airports
  • Ronaldsway (IOM)
    12.5 km
Restaurants
  • The Gallery Restaurant (cuisine: English)
    90 m
  • The Italian Job (cuisine: Italian)
    140 m
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  11 am
  • Year renovated:
    2010
  • Number of floors:
    4
  • Number of rooms:
    102